Top critical review
1.0 out of 5 starsNETGEAR Will not Invest in You, thus Acknowledge your Own Worth & Do Not Invest in them
Reviewed in the United States on November 9, 2019
NETGEAR Nighthawk has greatly disappointed me…
If you read nothing below, take my word for it, don’t invest in products this company sells. They’re not selling quality long-lasting, reliable electronics, nor do they provide good service to their customers... they’re selling poor functioning, quick to fail, seemingly manufactured with little to no attention to quality, nor consumer satisfaction priority. They're overcharging for crappy products, seemingly taking advantage of their customers financially & other ways.... profiting selfishly from un-integral business practices. I share this information after communicating with several other customers, family, friends, colleagues, all you share this terrible experience, some even worse than mine, which is why I feel compelled to share this with other potential buyers.
Apple, unlike this company, provides extremely quality products that evolve & improve over time, that not only do the customers profit greatly due to the quality of their products & Customer Service, they profit as a company who'll continue thriving I’m sure many lifetimes beyond my feeble human imagination. In the past, I perceived they were ripping me off but time & time again I have felt, & thus can rely that I will feel this same way in the future, that I got something worth what I paid & sometimes more.
****First things first, I am not the account holder of this account, I purchased this router through this account administrator because she’s family. So, any bad juju anyone would like to share, or feedback/questions of any kind, is welcomed by me. I will not re-enter this account for responses of feedback, I am the account admin for Elena Mae Brown. I'm sure I'm easy to find if you would like to reach me.
Lucky for any readers of this review, I have all the time in the world to write it because I have no internet to do the extensive work, I must take care of. Simply furthers my argument that this NETGEAR company fails to take care of their customers... BELOW IS A NOVEL WITH SEVERAL GRAMMATICAL ERRORS THAT I WILL NOT DEDICATE ANY MORE OF MY TIME TO FIXXING... I suppose I’m off to the library or a coffee shop since I have no internet thanks to good old NETGEAR…
Today, I got to experience the ultimate joy of something we’ve all experienced as adults in the modern technological age. My Internet failed in & out all day long, on the phone with different companies & different individuals in different departments for hours on end, my valuable time was devalued extensively. & despite my time dedication, I got zero resolution of my problem.
Since moving into our new apartment in January, we have only had her Internet go out two times & quickly called spectrum or promptly taken care of & our problem was resolved. Today I did the same, as always, they provided me with any & every possible service they make readily available to all customers throughout all times of day no matter how much time it takes to resolve any issues on their part. After calling Spectrum & them concluding that there was absolutely no problem on their end, they guided me to call NETGEAR to assist me with Resolving my router dysfunction.
The cherry on top, oh what a lovely surprise It was, to be told by the service representative on the phone following being on hold for 30 minutes, that the router we purchased months ago (late July) is no longer under their responsibility as far as Technical Support? So, their Technical Support offering had an extremely short limited time warranty which I was not informed of a purchase I’m completely appalled by when I compare it to my experiences with other companies.
{{Never in my entire life have I ever contacted a manufacture of an electronic device that I own, has any company ever failed to provide me with the ultimate time consuming technical service over the phone or via my giving them access to the device while remaining on the line with them during which I get to watch them move the mouse & make all these changes & technical coding entrances, & my issues are always resolved before the communication with said manufactures comes to an end — A few examples: Epson, Tyson, Microsoft, Apple, Xbox, automatic sensor receptive no touched rash can manufacture, & the list goes on}
So, what does background information you could see that this experience would be very upsetting & disappointing in the company that I am vested financially & providing me with unnecessary expensive piece of technology.
So, in attempt to summarize this review, I went ahead & called the phone number that Spectrum had so generously & promptly offered to give me, & after a long ridiculous time on hold, I was greeted by a woman on the phone, to whom I expressed my issue I need for a solution, & The manner in which she communicated with me was completely absurd, Constant interruption in the middle of myself talking, terrible attitude, seemed irritated & bothered by my call.
From my experience & understanding of severely perfect customer service validating the customer is always right, I determined this exchange as 100% inappropriate Customer Service.
Following her terrible communication practice, she stated that the only way she was able to troubleshoot the device was for me to pay immediately: $89 & then this payment I would receive three more months of them providing need technical service & support over the phone. What was the most odd about the woman trying to convince me of this deal, was that she repeated over & over & over, that not only will they service this piece of technology but all the technology pieces in my home for 3 whole months! At this point I promptly informed her that every company I’ve ever purchased any expensive piece of technology from has taken care of me throughout my entire ownership of varying companies products, always treating me as an extremely valued customer & ensuring that not only can I count on them as companies to purchase from in the future, but that their top priority was customer satisfaction simply provided through the electronics functioning at highest capacity thanks to their lifelong assistance (I listed over 8 companies who’ve provided this). Even after I explained this extensively, she repeated w/ my $80 payment, they would take care of all my technology? Having already proven themselves unwilling to care for the single device of theirs I own… unfortunately I repeated myself several times rapidly over & over & over because she kept interrupting, not my finest hour, that I didn’t need that because other companies take care of me endlessly following my purchasing any & every devices from them. All of a sudden after my repeating myself way too many times, out of the blue, suddenly she offered me a deal for $40 through which I would get all the same services. My mind @ this point is legitimately blown.
I made it clear that I was unwilling to financially pay for services that any company I’ve ever worked with provides readily & happily to me as the customer. She put me on hold after telling me that she was going to go ask her boss if she could do anything. Cherry on top? Comes back on the line & says “OK so, I got permission from my boss to do this troubleshooting for you one time only for free & I’m going to do it right now”
Finally, the grand finale! I called that disconnected, at the beginning of the call she confirmed the callback number for me if we got disconnected & unfortunately no longer to my surprise, she did not call back & has not followed up at all.
I invested in this next year router because I had heard great things from those who use them & was willing to pay the extra money to get a quality product.
Unfortunately (& fortunately I suppose...), I learned a lot through this exchange. I’ve taken for granted how impressive businesses & manufacturing companies etc., are with absolute 100% unignorable & so damn overwhelmingly delightful their upmost dedication to customer care, respect, readiness & willingness to help in a moment’s notice, & their clear priority of maximizing each buyers satisfaction with the product manufactured by them, made crystal clear by the sense of feeling taken care of that I have following any communication with them… this revelations have come to my attention as more important to me than anything from any company ’ll invest in for life.
In conclusion, I find gratitude from this experience not only because I learned that this company is not one I will ever invest in nor recommend others investing, but additionally because it taught me how important it is to make sure anyone we provide service to as human beings feels taken care of especially in cases when they are taken care of us, for example financially & purchasing a service or product. Initially I was filled with rage & out of my mind, following this expression & honesty with other consumers out there, I feel like peace & hope that either customers will go another direction as far as the company they choose for their Internet router, or, which I Believe possible 100%, that this company can alter their practices starting with me by following through on commitment that was made to call me back… & overtime treat their customers with other respect & expression of how much we are valued because without us, any company fails. I’m surprised if any single human being read this entire review but I hope it has some sort of positive impact on any individuals reading or on the company… Call back won’t fix this for me, & without any greater action on their part as a company I will never again purchased from them & will give my honest opinion to every single person who asks me about them as a company.
I’m an advocate for creating a world in which every single human enjoys & loves waking up every day to a life filled with love, connection, & the internal understanding & deep rooted knowing of the reality that there’s nothing more valuable then each individual alone (we each are equally as valuable as any other human on this planet). Stand up, speak up, express your vulnerabilities & your strengths openly with as many people as you possibly can because this will have a profound impact. Splashed in a small bite of my philosophy.
So much time with my cellular data to write a review, but zero Internet connection to do my work… NETGEAR, do better, not for the selfish gain of your profits, but for the human beings such as yourself Who like you, valuable & deserve to be taken care of & feel taken care of by those that they trust. I’m sure you’re a massive corporation… Or owned by some other national business conglomerate… The number of you is absolutely not important, what is important is the each of you dedicate your hearts & your lives to treating others as your heart aches for people to treat you. Signing off, I hope you reach out NETGEAR make it up to me as well as any other customer whose experienced such a terrible experience of customer service. I understand fees & charges overtime, I do not except fees & charges I am not informed of at the beginning of my initial purchase being imposed on me when I simply need assistance...
To all of you individuals out there, just like myself & just like every other person but you crossed paths with each & every day, but I know how important you are & how were the you are of everything beautiful in the world & a heart overflowing with joy & fulfillment. Things won’t change unless each one of us changes.
My mini revolution comes in product reviews & through other interesting mediums, but I pray that the planet will be better when I leave & when I got here.
